Privacy Policy

Introduction

This Privacy Policy describes how Tower Cloud collects, uses, discloses, stores and otherwise processes Personal Information in connection with the Website, Customer Accounts, Wallet functionality, billing, support, security, compliance and related Services.

This Privacy Policy shall be read together with the Terms of Service and other Company Policies.

Information We Collect

We may collect and process the following categories of information:

Account and identity information, such as names, company details, contact information, login credentials and administrator details.

Billing and commercial information, such as billing addresses, GST details, invoices, payment status, credit terms, discounts and service subscriptions.

Wallet and payments information, such as Wallet Balance, Wallet Top-Ups, Wallet Transactions, Auto-Recharge settings, payment processor reference IDs, saved Payment Instrument metadata, mandate status, chargeback status, reversals and refund or adjustment records.

Service usage information, such as logs, telemetry, support ticket history, provisioning data, metering data, IP addresses, browser or device signals and infrastructure usage records.

Security and compliance information, such as fraud flags, suspicious activity indicators, communications relating to disputes, abuse-prevention checks, KYC or business verification information where required, and records maintained for legal compliance.

How We Use Information

We may use Personal Information and account information to:

provide, operate, secure, support and improve the Services;

create and administer Customer Accounts and Wallet functionality;

process Charges, Wallet Top-Ups, Auto-Recharge, invoices, collections, reversals, refunds and settlement-related activities;

detect, investigate and prevent fraud, abuse, unauthorised access, non-payment and security incidents;

comply with Applicable Law, tax, accounting, audit, law-enforcement and regulatory obligations; and

communicate with you regarding the Services, Company Policies, incidents, product changes, billing matters and support requests.

Sharing of Information

We may disclose information to our affiliates, hosting and infrastructure partners, payment processors, banks, payment aggregators, card networks, fraud prevention providers, auditors, professional advisers, insurers and Government Authorities, in each case to the extent reasonably necessary for the purposes described above or as required by Applicable Law.

We do not sell Personal Information.

Data Residency and Cross-Border Processing

Data may be processed and stored in India or in other jurisdictions where we or our service providers operate, subject to Applicable Law and contractual or operational safeguards that we consider appropriate.

Retention

We retain information for as long as reasonably necessary to provide the Services, maintain the Customer Account and Wallet, enforce our agreements, resolve disputes, prevent fraud, meet audit requirements and comply with Applicable Law.

Certain payment, Wallet and tax records may be retained even after account closure where required for legal, accounting or risk-management purposes.

Security

We implement reasonable administrative, technical and physical safeguards designed to protect information against unauthorised access, loss, misuse, alteration or disclosure.

Sensitive payment credentials may be collected and stored by certified third-party payment processors rather than directly by us.

No security system is infallible, and you remain responsible for maintaining appropriate security for your own systems and credentials.

Your Rights

Subject to Applicable Law, you may request access to, correction of or deletion of certain Personal Information.

We may decline or limit such requests where retention is required for billing, Wallet records, fraud prevention, legal compliance, dispute resolution or other legitimate business purposes.

Changes to this Policy

We may modify this Privacy Policy from time to time by publishing an updated version on the Website.

Your continued use of the Services after the effective date of the updated version will constitute acceptance of the revised Privacy Policy to the extent permitted by law.

Contact

Questions or requests relating to this Privacy Policy may be directed to contact@tower.cloud